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Remote Support

Primary Support Tool

Download Connect Tool

This connection package will allow us to provide remote support with your device.

Once the download completes…
  1. Launch the file (check your downloads folder if you don’t see it)
  2. Let M7 know you’re ready.

Alternative Support Tool

If we have issues connecting, we may ask you to switch the alternative support tool instead.

Click the button that matches your system below.

Windows
MacOS

Once the download completes…

  1. Launch the file (check your downloads folder if you don’t see it)
  2. Provide M7 with the 9-digit number